Refund Eligibility and Process

We want you to be completely satisfied with your purchase from [Brand Name]. If for any reason you are not satisfied, we offer a return and exchange policy under the following terms:

Eligibility for Return:

Items must be returned within 30 days from the date of purchase.

The item must be unused, in its original packaging, and in the same condition as when you received it.

Customized or personalized items are not eligible for return.

Return Process:

To initiate a return, please contact our customer service team at [email/contact information] with your order number and the reason for the return.

You will receive return instructions and a return shipping label if applicable.

Return shipping costs are the responsibility of the customer, unless the product is defective or damaged.

Refunds:

Once we receive the returned item, it will be inspected, and a refund will be processed within 7 business days.

Refunds will be issued to the original payment method.

Exchanges:

If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Exchange requests are subject to product availability.

Damaged or Defective Items:

If your product is damaged or defective upon receipt, please contact us immediately, and we will arrange for a replacement or refund. Please provide photographs of the damaged product to expedite the process.

Non-returnable Items:

Items on sale or clearance, along with custom-made or personalized products, are non-returnable.

Exceptions:

We reserve the right to refuse returns that do not comply with the terms above or show signs of use beyond normal handling.